Refund & Cancellation Policy
At MGR Residency, we understand that travel plans can change. Our Refund & Cancellation Policy is designed to be clear, fair, and guest‑friendly, while meeting the requirements of our payment partners. Please review the terms below before confirming your reservation so you can book your stay in Srikalahasti with complete confidence.
Key Policy Highlights
Booking Confirmation
Full payment of the booking amount is required to secure and finalize your reservation with us.
48h Free Cancellation
Cancel your stay at least 48 hours before check‑in to receive a full refund of your payment.
Refund Transfer Speed
Approved refunds are processed within 5–7 business days to your original payment method.
Cancellation Terms
48-Hour Free Cancellation
Cancellations made at least 48 hours prior to the scheduled check-in time (hotel local time) are complimentary. Advance payments will be fully refunded to the original payment method.
- Late Cancellation: Cancellations within 48 hours of check-in will attract a charge equivalent to the first night's stay.
- No-Show Policy: In case of a no-show, the entire booking amount will be forfeited.
- Early Departure: Guests checking out earlier than the confirmed departure date will be charged for the full duration of the original booking.
- Force Majeure: MGR Residency reserves the right to modify or cancel bookings in case of natural disasters, government restrictions, or emergencies.
Refund Process
Refund Timeline & Method
Once your cancellation request is approved, eligible refunds are typically processed within 5–7 business days. All refunds are issued exclusively through the original payment method used at the time of booking (Credit/Debit Card, Net Banking, UPI, or Wallet). Please note that the actual credit time may vary based on your financial institution's processing cycles.
Emergency & Force Majeure
MGR Residency reserves the right to cancel or modify bookings in cases of unforeseen emergencies or force majeure events. In such rare instances, guests will be notified immediately, and alternative arrangements or full refunds will be facilitated as per our boutique hospitality standards.
Frequently Asked Questions
What happens in case of an emergency or force majeure?
In events of force majeure (e.g., natural disasters, government restrictions), the hotel reserves the right to cancel or modify bookings. In such rare cases, we will provide a full refund or a credit voucher for future stay.
Can I get a refund if I check out early?
Early departures are generally non-refundable. The full amount for the remaining nights as per the original booking will be charged. We recommend confirming your length of stay upon check-in.
What is the hotel's No-Show policy?
Failure to arrive at the hotel on the scheduled arrival date will be treated as a No-Show. The full booking amount will be forfeited, and no refund will be issued.
Is the advance payment refundable?
Advance payments are refundable only if the cancellation request is made at least 48 hours prior to the check-in time. For cancellations within 48 hours, the advance payment is non-refundable.
Contact Support for Cancellations
For any cancellation or refund requests, please contact our support team at mgrresidencies@gmail.com or call us at +91 8106075968. Please keep your booking ID ready for faster processing.
Need Assistance?
Our dedicated team is here to help with your booking confirmation, cancellation requests, or any other inquiries regarding your stay at MGR Residency.
Phone: +91 81060 75968
Email: mgrresidencies@gmail.com
Address: Srikalahasti, Andhra Pradesh 517644, India